Privacy Policy

Effective Date: October 18, 2026

This Privacy Policy explains how Elite Executive Limos Inc (“we”, “us”, or “our”) collects, uses, shares, and protects personal information through our website, customer web and mobile app, accounts, reservations, and transportation services. It applies to eliteexecutivelimos.com and our customer app.

1. Company Information

Elite Executive Limos Inc
2125 Biscayne Blvd, Suite 204, Miami, FL 33137, United States
Phone: 305-465-0400
Email: info@eliteexecutivelimos.com

2. Information We Collect

• Account and contact information: your name, email address, phone number, account identifier, and changes you make to your profile.
• Ride information: pickup and drop-off addresses, date and time, vehicle choice, hourly duration, passenger and luggage counts, car-seat requests, airport pickup service, flight number, pickup sign, notes, booking history, and communications with our office.
• Guest riders: names, email addresses, phone numbers, pickup signs, and ride details you provide when booking for someone else. If you choose to save a guest, these details are associated with your account for future bookings. Provide another person’s information only when you are authorized to do so and let them know about this policy.
• Payment information: transaction amounts, payment status, receipt links, processor customer and payment identifiers, and saved-card references. We may display a card’s brand, last four digits, and expiration date. Square processes card details; Elite Executive Limos does not store your full card number or card security code.
• Optional device location: if you allow location access while using the app, we use your current location to favor nearby address suggestions. We round the coordinates before sending them through our server to Google Maps. We do not save this search location to your account or track your location in the background. You can decline access, type an address instead, or revoke permission in your device or browser settings.
• Device and security information: IP address, browser and device information, sign-in and verification records, session identifiers, passkey public keys and identifiers where supported, and technical logs used to operate and secure our services.
• Information you send us: contact-form messages, support requests, and other information you voluntarily provide. Please avoid including sensitive information in ride notes unless it is needed to arrange your service.

3. How We Use Information

We use information to create and manage accounts; verify sign-in; remember a trusted device; arrange and fulfill rides; save authorized guest riders and itineraries; calculate routes and prices; process payments and refunds; provide receipts; communicate service and account updates; answer support requests; prevent fraud and misuse; improve reliability and usability; and meet legal, accounting, and regulatory obligations.

Booking details are available to our authorized office and dispatch team through our business dashboard so they can confirm and manage your transportation. Drivers or transportation partners receive the details needed to provide the ride.

4. Payments and Saved Payment Methods

Our app uses Square to process payments. If you choose to save a card, Square stores the payment credential and our app keeps the references needed to show and use it for your authorized future bookings. You can remove a saved payment method from your account. Removing a card does not cancel an existing reservation or erase completed transaction records.

Where available, Apple Pay and Google Pay send a payment token through Square. We do not receive your wallet account password, device credentials, or biometric information. Payment providers handle information under their own privacy notices, including Square’s Privacy Policy. Charges, cancellation terms, and refunds are described in our Terms and Conditions of Service.

5. Sign-In, Device Security, and Cookies

We use verification codes and session information to sign you in and keep you signed in on your device. Supported device sign-in methods may use a passkey or your device’s secure authentication. Face ID, fingerprint, and device-unlock checks are handled by your device or its authentication provider. Elite Executive Limos does not receive or store your facial image, fingerprint, or biometric template.

Our website and web app use cookies or similar storage for necessary features such as sign-in and preferences. Our website may also use cookies and similar technologies to analyze traffic and improve performance. You can manage cookies through browser settings and any available website controls. Blocking necessary storage may prevent sign-in or other features from working. Sign out on shared devices.

6. Information Sharing

We do not sell, rent, or trade your personal information. We share information as needed with:

• Our authorized office staff, drivers, and transportation partners to manage and provide your ride.
• Payment processors, including Square, for payments, saved payment methods, receipts, fraud prevention, and refunds.
• Service providers for hosting, email delivery, customer support, security, and operation of our website, app, and business dashboard.
• Mapping and address services, including Google Maps, to search and validate addresses, calculate routes, and estimate travel distance. Address searches, selected locations, and optional approximate device coordinates are shared as needed for those functions. Google handles this information under its Privacy Policy.
• Authorities or other parties when required by law, to address lawful requests, resolve disputes, or protect rights, property, and safety.

Service providers receive the information needed for their functions. We may also share information at your direction or with your consent.

7. Retention and Account Deletion

We retain account and saved-guest information while it is needed to provide your account and services. Completed rides remain in your history for reference and repeat bookings; they do not automatically disappear merely because the ride date has passed.

You can request deletion in the app’s Account settings or through our public account-deletion page. You can also contact info@eliteexecutivelimos.com. We may verify your identity before acting on a request. We complete account-deletion requests within 7 days and notify you when completed.

Deletion includes your account and associated information that we no longer need, such as saved guests, sign-in credentials and sessions, and saved payment-method links. We may retain booking, transaction, refund, and related business records where needed to fulfill existing obligations, maintain required tax or accounting records, prevent fraud, resolve disputes, or comply with law. Retained information is limited to those purposes and is deleted or de-identified when no longer needed. Restricted backup copies may remain until replaced through the normal backup cycle.

Deleting an account does not automatically cancel a reservation or request a refund. Contact our office about outstanding rides. Payment processors may independently retain transaction records under their legal obligations and privacy policies.

8. Security

We use reasonable administrative and technical safeguards, including encrypted connections, controlled staff access, and secure handling of payment references. No Internet transmission or storage system is completely secure. Protect access to your email and device, and contact us if you suspect unauthorized account activity.

9. Your Choices and Privacy Rights

You can update supported profile fields, manage saved guests and payment methods, sign out, and request account deletion in the app. Contact us to request access to or correction of other information. Depending on your location, you may have additional rights to access, correct, delete, restrict, or object to certain processing, or withdraw consent where consent is the basis for processing. We will respond as required by applicable law and may need to verify your identity.

If someone booked a ride for you or saved you as a guest, you can contact our office about your information. Service and security messages may still be necessary to manage an account or booking.

10. Children and Third-Party Services

Our booking services are intended for people arranging transportation, including adults booking travel with children. Provide only the information needed for a child’s ride or suitable car seat; a child’s full date of birth is not needed in booking notes. Contact us if a child has submitted account information without appropriate permission.

External websites and services have their own privacy practices. Review their policies when using their services or following their links.

11. Policy Updates and Contact

We may update this policy as our services or requirements change. The effective date above identifies the latest version. We will provide additional notice or obtain consent where required by applicable law.

For privacy questions or requests, contact Elite Executive Limos Inc at info@eliteexecutivelimos.com, 305-465-0400, or 2125 Biscayne Blvd, Suite 204, Miami, FL 33137, United States.